Terms and Conditions of Bookings

A booking must be a minimum of 2 Nights Consecutive. At peak times and Holiday periods other min night stays may apply.

  • A 50% deposit to confirm reservation and balance is payable on day of arrival. Depending upon no of night stays & seasonal conditions full payment prior to arrival may be required. Conditions will be contained in your quotation regarding deposits and payment.
  • We are a property of 2 Suites only and when your booking is confirmed the Suite is taken “off the market” for the duration of your intended stay. Therefore as with current accommodation provider trends and internet pre pay bookings we do not accept changes of any form or provide for refunds. The intended stay is fully payable.
    Full payment of the stay will also be charged in its entirety for “no shows”.
  • We accept Visa and MasterCard, however all payments made via credit cards will be charged an extra 1.5% due to bank charges ( Australian) or Overseas/ International usage at 3%.
  • Please note – Once here your accommodation costs are also non-refundable
    Should you decide to leave prior to your booked departure date.
  • Check in time: 15.00 – 15:30 hrs unless otherwise advised and approved.
  • Check out time: 11.00 hrs unless otherwise advised and approved.
  • Please advise your time of arrival so that we are able to make access arrangements particularly due to late flight arrival times.
  • Use of all facilities including our swimming pool is at your own risk. Children must be supervised at all times.
  • Guests are liable for any breakages & Property Damage beyond normal wear and tear. If there is a problem in your suite please let us know so we can fix it promptly.
  • Palmerston Sunset Retreat is not responsible for any occurrences resulting in personal or property damage due to acts beyond our control.

*** We suggest all guests ensure they have appropriate Travel and Medical Insurance ***

We are inspected by independent bodies for Accreditation.